Services

IT maintenance is the foundation of secure and stable business operations.

Through regular monitoring, maintenance, and proactive measures, we ensure that your IT environment runs flawlessly, regardless of company size. Our support is based on prevention, rapid response, and professional communication.

Package support

Remote support and monitoring

Response times and contractual maintenance

Why choose Bitnet?

We ensure regular software updates, antivirus protection monitoring, and supervision of servers, networks, and workstations, along with rapid resolution of any issues. We offer the option of contractual cooperation with SLA terms and flexible packages tailored to your needs.

Remote and on-site user support

System monitoring and automatic notifications

Maintenance of Windows, Apple, and Linux environments

Maintenance of servers, NAS systems, and networks

Reports, security audits, consulting

SLA packages: BASIC, PRO, PREMIUM

Comprehensive IT environment management

Regular maintenance and monitoring of all computers, servers, and network devices. Proactive detection of issues before they affect users’ operations. Remote and on-site troubleshooting – fast and efficient.

Security and reliability

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a distribution.

Performance optimization

Monitoring the workload and performance of workstations and servers.
Cleaning, updating, and configuring systems for optimal operation.
Consulting on hardware and software upgrades.

Cloud integration

Management and support for using Microsoft 365 or Google Workspace.
Setting up cloud backups and data synchronization.
Support for remote work and secure VPN connections.

User support

Accessible technical support via phone, email, or remote connection.
Customization of the IT environment to the needs of the company and individual users.
User-friendly solutions and employee training on safe use of IT systems.

Reporting and transparency

Regular reports on completed work, system status, and security measures.
Centralized view of the infrastructure – all information in one place.
Recommendations for improvements and IT environment optimization.

Comparison of IT maintenance SLA packages

Basic

Pro

Premium

Remote user support

On-site support

1x per month

As needed / unlimited

Monitoring of servers and workstations

Automatic error notifications

Maintenance of NAS/Server systems

System status report

Let’s get started!

Examples of best practices

Automatic issue notifications

The VPN connection to the branch went down on the server due to an internet outage. The system notified us within minutes, and we resolved the issue before anyone in the company even noticed.

Examples of best practices

Regular maintenance of the data server

For a client with 20 employees, we regularly monitor the NAS device, available storage, and disk health. The system provided an early warning of a disk failure, allowing us to replace it in time and prevent data loss.

Examples of best practices

Remote support for employees

A computer used by an employee in accounting began crashing during the financial closing. With fast remote support, we resolved the printer driver issue within 10 minutes — without needing to visit the site.

What we offer?

We offer all services in one place, so we are your logical choice.

IT maintenance

We ensure flawless operation of your IT environment.

3 support packages available

Remote assistance and monitoring

Response times and contractual maintenance

More about service

Computer networks

Reliable WiFi and wired networks for stable business operations.

WiFi 6 and advanced technologies

Wired and wireless connection

Optimization and monitoring

Cloud and server solutions

Your data - secure, accessible, always protected.

Microsoft Azure and AWS

Automatic security backup

24/7 monitoring and support

Video surveillance

Live monitoring of your premises and secure archiving.

HD and 4K cameras

Remote access via mobile application

Secure cloud archiving

IP telephony

Advanced cloud PBX and VOIP integration.

Cloud PBX

Integration with existing systems

Mobile applications

Application development

Custom-developed web and mobile solutions.

Web applications

Mobile applications (iOS/Android)

Third-party integration

Consulting and planning

With you from the idea onwards.

IT strategy and planning

Analysis of existing systems

Process optimization

Network security

We protect your data and infrastructure.

Firewall and VPN solutions

Monitoring and threat detection

Security audits and testing

Send us an inquiry

Are you interested in a specific solution for your company? We suggest you send us some of your data, and we will call you to arrange an introductory meeting or offer.

Let's start now!