Services

IP telephony

Modern IP telephony allows companies to reduce costs, increase flexibility, and improve communication. Instead of outdated analog PBX systems, we offer powerful cloud solutions that enable work from anywhere, including mobile devices.

Virtual phone system

CRM integration

Call center

Business communications

WHY CHOOSE BITNET?

We implement telephone systems using the Yeastar platform, which includes SIP trunk connections, porting of existing numbers, call recording, and advanced call routing. We also enable integration with Microsoft Teams and CRM systems, further enhancing your team’s efficiency.

Cloud IP PBXs – flexible, secure, and accessible from anywhere

Porting existing numbers and setting up SIP trunk connections – with no service interruptions

Advanced call routing and IVR systems – efficient communication without waiting

Call recording and archiving – for quality control, compliance, and documentation

Mobile apps for remote work – your call center goes wherever you go

Integration with business tools (e.g., Microsoft Teams, CRM, ERP) – greater connectivity, less switching

Real-time statistics and reports – monitor team performance

IVR – Interactive Voice Response

Automated responder that directs callers to the right person or department.
Option for multi-level menus (e.g., “Press 1 for sales, 2 for support…”).

Call groups and queues

Automatic distribution of incoming calls among multiple operators.
Music or messages during waiting, with position in the queue displayed.

Call forwarding and routing rules

Automatic call forwarding based on time, day of the week, or line occupancy.
Option to define internal and external forwarding.

GSM connectivity and hybrid telephony

Connection to GSM/LTE networks via Yeastar GSM modules or gateways.
Ability to make and receive mobile calls through the IP PBX.
Solution for field companies, construction sites, or mobile offices.

SMS and API integration

Sending and receiving SMS messages directly from the phone system.
Integration with CRM systems or external applications via API (REST, webhook).
Automated notifications to customers about orders, services, or appointments.

Call Recording & Speech-to-Text

Call recording with AI-powered transcription to text.
Ideal for analytics, archiving, and improving customer support.

Advanced management of unanswered calls

Automatic logging of all missed calls in Calify CRM with assignment to the responsible person. Notification to the salesperson or team about the missed call and the ability to follow up with one click.
Monitoring of team responsiveness and measurement of lost opportunities.

Call campaigns and sales automation

Creating and running outbound call campaigns directly from Calify CRM.
Automatic dialing of contact lists, recording results, and tracking call statuses.
Integration with SMS or email campaigns for a multi-step approach.

Automation & API Triggers

Linking PBX events (call, missed call, call end) with automations in Calify.
For example, automatically opening a customer’s record, creating a task, or sending a notification.

Examples of best practices

Outbound sales campaign

The sales team wanted to run a two-week phone campaign targeting 5,000 potential customers. By using automated dialing and a customized result logging template in the Calify system, agents were able to call over three times as many contacts per day. Integration with the CRM allowed sales data to flow directly into the ERP system.

Examples of best practices

Remote work without interruptions

During the pandemic, the company had to move the entire call center to a work-from-home setup. With the Calify platform, agents logged in via a browser, communicated through the mobile app, and continued using their regular CRM interface. Supervisors were still able to monitor statistics and listen to calls in real time.

Examples of best practices

Integration with the service system

The service company wanted agents to see the order number, repair status, and communication history when a customer called. By integrating their existing ERP system with Calify, this information appeared for every incoming call, reducing call time and enhancing the professionalism of the support team.

Examples of best practices

Implementation of multichannel communication

The online sales company wanted to unify communication across multiple channels – phone, email, and SMS. All customer interactions are now collected in a single interface, enabling faster issue resolution and consistent tracking of communication.

Examples of best practices

Real-time statistics for management

Supervisors at a company with 10 agents previously only had a sense of the team’s productivity. After implementing the Calify system, they now have daily access to detailed reports: number of calls made, call durations, availability time, missed calls, campaign success, and more. Decisions are now data-driven rather than based on intuition.

What we offer?

We offer all services in one place, so we are your logical choice.

IT maintenance

We ensure flawless operation of your IT environment.

3 support packages available

Remote assistance and monitoring

Response times and contractual maintenance

More about service

Computer networks

Reliable WiFi and wired networks for stable business operations.

WiFi 6 and advanced technologies

Wired and wireless connection

Optimization and monitoring

Cloud and server solutions

Your data - secure, accessible, always protected.

Microsoft Azure and AWS

Automatic security backup

24/7 monitoring and support

Video surveillance

Live monitoring of your premises and secure archiving.

HD and 4K cameras

Remote access via mobile application

Secure cloud archiving

IP telephony

Advanced cloud PBX and VOIP integration.

Cloud PBX

Integration with existing systems

Mobile applications

Application development

Custom-developed web and mobile solutions.

Web applications

Mobile applications (iOS/Android)

Third-party integration

Consulting and planning

With you from the idea onwards.

IT strategy and planning

Analysis of existing systems

Process optimization

Network security

We protect your data and infrastructure.

Firewall and VPN solutions

Monitoring and threat detection

Security audits and testing

Send us an inquiry

Are you interested in a specific solution for your company? We suggest you send us some of your data, and we will call you to arrange an introductory meeting or offer.

Let's start now!